Warranty Policy
Warranty Policy
Engineering-backed protection for LiFePO4 energy storage systems
Coverage Overview
Product Category
Warranty Period
Coverage Details
LiFePO4 Battery Modules
5 Years
Full materials and workmanship coverage
Battery Management Systems
3 Years
BMS hardware and firmware defects
Accessories & Components
1 Year
Cables, connectors, mounting hardware
Covered Defects
Warranty Includes
- Manufacturing defects in materials or workmanship
- Component failures under normal operating conditions
- Capacity degradation below specified retention rates
- BMS protection or monitoring malfunctions
- Premature cell failure within rated cycle life
Warranty Excludes
- Improper installation or unauthorized modifications
- Operation outside specified parameters
- Physical damage, abuse, or environmental exposure
- Normal wear, cosmetic damage, or aging
- External causes (fire, flood, surge, etc.)
- Altered or removed serial numbers
Claims Process
01
Submit Claim
Email support with order number, serial number, and issue description
→
02
Documentation
Provide proof of purchase, photos, diagnostic data
→
03
Assessment
Technical review and validation (5-7 business days)
→
04
Resolution
Repair, replacement, or credit issued
Initial ResponseWithin 2 business days
Claim Assessment5-7 business days
EU Return ShippingCovered by Sentorise
Performance Specifications
Capacity Retention
≥80%
After 2,000 cycles @ 1C rate
End-of-Warranty Capacity
≥70%
Under normal operating conditions
Cycle Life Guarantee
Per Spec
As published in technical docs
Service Terms
Repair or Replacement
Sentorise determines the appropriate remedy for approved claims. Replacement units may be new or refurbished with equivalent specifications and performance.
Shipping Responsibility
- EU customers: Return shipping covered for approved warranty claims
- Non-EU customers: Shipping costs evaluated case-by-case
- Customer responsibility: Secure packaging and outbound shipping to service center
Limitations
- Warranty is non-transferable to subsequent owners
- Repair or replacement does not extend the original warranty period
- Liability limited to product purchase price
- No coverage for indirect, incidental, or consequential damages
- Regional consumer protection laws may provide additional rights
Regional Compliance
Warranty terms comply with applicable consumer protection regulations in each market. Where local law provides greater protection, those terms apply. Contact support for region-specific warranty information.
Warranty Support
Email: support@sentorise.com
Subject: Warranty Claim - [Order Number]
Required Info: Order number, serial number, purchase date, detailed issue description